Refund policy

Return & Refund Policy

Thank you for shopping with East & Bloom. Because our products are sourced from a curated network of third-party suppliers and shipped directly to you, we are unable to accept general returns or exchanges.

All sales are final, except in the following cases:

We will accept returns or issue refunds if:

• You received a damaged or defective item
• You received the wrong item (incorrect product, color, or size)
• Your item was lost in transit and not delivered

To be eligible, you must:

• Contact us at shopeastandbloom@gmail.com within 7 days of delivery
• Provide your order number and photos of the issue
• We will review your claim and respond within 2–3 business days

If approved, we will:

• Issue a store credit or full refund to your original payment method, at our discretion
• Arrange a return label if required by the supplier

The following are not eligible for returns or refunds:

• Change of mind or accidental orders
• Items marked as Final Sale
• Items damaged due to misuse or improper care

We appreciate your understanding and are committed to making things right when something goes wrong.